Outsourcing Solutions for ECommerce

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Rapid changes in consumer shopping behaviour, frequent technology upgrades, ever increasing competition and many more challenges keep ecommerce companies on their toes. Customer experience management is one of the key differentiators for companies to retain customers, aim for a larger size of the pie and increase revenue. So, connect with Mverse BPO for outsourcing solutions of your ECommerce.

At Mverse, we partner with ecommerce companies to deliver the highest levels of customer experience and responsiveness. Our range of outsourcing services for the ecommerce industry has something for all your needs.

Our Range of Services for the ECommerce Industry

  • Customer Support: multi-channel 24X7 customer support services via phone, email and live chat. Address and resolve queries, complaints, delivery or billing issues.
  • Order management: Cash on delivery (COD) order verification, coordinate with delivery partners and customers to reduce NDR (non delivery rate), assist customers with the returns process
  • Data entry: Updating product details and descriptions on the website, updating product images and catalogues, updating and managing user reviews and other relevant information.

Why Choose Us ?

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  • Over 15 years of proven expertise across various industries
  • Commitment and proven ability to deliver tangible results in sync with your business goals
  • Compliant to industry best practices for data management and information security. Awareness and accountability at all levels.
  • Skilled team of 500+ call center executives
  • Ability to scale up quickly and retain experienced staff at the agent as well as the critical middle management level
  • Multi-lingual call center support